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Terms & Conditions

  • Wang Loyalty Card is a prepaid card issued by NTUC Foodfare Co-operative Ltd.
  • By using Wang Loyalty Card, Cardholder shall be deemed to have read, understood and agreed with the terms and conditions of the Wang Loyalty Card.
  • Issuance and Validity of the Wang Loyalty Card
    • 3.1 Wang Loyalty Card will be issued on-site upon approval from the authorised employees of NTUC Foodfare Co-operative Ltd. and payment of the designated value chosen by the relevant applicants, NTUC Foodfare Co-operative Ltd’s decision to reject any application shall be final. No objection or appeal shall be enttertained.
    • 3.2 All prepaid value does not include goods and services tax or any other taxes/charges imposed from time to time by regulatory or governmental bodies.
    • 3.3 All Wang Loyalty Cards are valid for a period of 2 years from the date of purchase. This period will automatically renew for 2 years upon each top-up of the Wang Loyalty Card.
    • 3.4 All Wang Loyalty Cards that have passed their validity period will be considered as expired cards. Balanced Stored and Bonus value in expired cards will be forfeited.
  • Wang Loyalty Card Transacton and Stored Value
    • 4.1 Wang Loyalty Cards are available for sale in denominations of $20, $50 and $100. This is known as “Stored Value”.
    • 4.2 Wang Loyalty Card is used as a form of payment mode for all products at all participating Wang Cafe outlets owned by NTUC foodfare Co-operative Ltd. During such payment or transaction, the Stored Value in the Wang Loyalty Card shall be reduced by the payment or transaction amount. The Stored Value shall also be reduced by deductions made hereunder.
    • 4.3 Wang Loyalty Card is available for top-up in denominations of $20, $50 and $100 if the card is within its validity period.
    • 4.4 All Wang Loyalty Card can be topped up at any Wang Café outlet. Validity period of Wang loyalty Card will be renewed for another 1 year from the date of top up.
    • 4.5 Payment made for Wang Loyalty Card will be considerd as a complete transaction and Wang Loyalty Cardholders are not entitled to demand or claim refunds or reimbursements of whole or any part of the unutilized value of Wang Loyalty Card under whatever circumstances.
    • 4.6 Value of Wang Loyalty Card shall be automatically cancelled without further notice if:
    • 4.6.1 The validity period of Wang Loyalty Card expire, as the case may be;
    • 4.6.2 Wang Loyalty Card is terminated by NTUC Foodfare Co-operative Ltd, with or without assigning any reasons. No objections or appeal will be entertained and Wang Loyalty Cardholders do not have any further claims whatsoever in relation thereto;
    • 4.6.3 Termination or cessation od Wang loyalty Card Programme.
    • 4.7 NTUC Foodfare Co-operative Ltd shall not be liable for any prepaid value deducted in furtherance to usuage that may be made by persons other than Wang Loyalty Cardholder under whatever circumstances.
  • Wang Bonus Value
    • 5.1 Issuance & Validity
    • 5.1.1 Wang Bonus Value is issued out as quasi cash which will be loaded into Wang loyalty Card upon purchase or every top-up of Wang Loyalty Card. This is known as “Bonus Value”.
    • 5.1.2 Wang Bonus Value is issued out based on the top-up denomination of Wang Loyalty Card.
    • 5.1.3 The amount of bonus value issued will be in sole discretion of Wang Café Group Pte Ltd.
    • 5.1.4 Validity of the Wang Bonus Value will be as reference to the validity of the Wang loyalty Card in clauses 3.3 and 3.4.
    • 5.2 Transaction
    • 5.2.1 Transaction of the Wang Bonus Value will be as reference to the Wang Loyalty Card Transaction in clause 4.2.
  • Care and Use of the Wang Loyalty Card; Loss or Theft of the Wang Loyalty Card
    • 6.1 The User shall:
    • 6.1.1 exercise all due care and diligence in the custody, care and use of the Wang Loyalty Card;
    • 6.1.2 not tamper or allow anyone to tamper with the Wang Loyalty Card;
    • 6.1.3 not affix, print or attach anything or matter onto the Wang Loyalty Card or otherwise alter, remove or replace any notice, logo or design on the Wang loyalty Card;
    • 6.1.4 not use or attempt to usethe Wang Loyalty Card through any electronic terminal that is malfunctioning or has broken down.
    • 6.2 Any attempt to affix, print or attach anything or matter onto the Wang loyalty Card or otherwise alter, remove or replace any notice, logo or design on the Wang Loyalty Card will result in damages that NTUC Foodfare CO-operative ltd may seek against the User.
    • 6.3 If the Wang Loyalty Card is wilfully damaged, lost or stolen or if the User is in breach of Clause 5.1 hereof, the User shall not be entitled to any refund whatsoever but Wang Café Group Pte Ltd shall be entitled to deduct the Stored Value for transactions effected through the damaged, lost or stolen Wang Loyalty Card.
  • Damaged Wang Loyalty Card
    • 7.1 If, in the opinion of NTUC Foodfare Co-operative Ltd, that the User’s Wang Loyalty Card is damaged or becomes defective on account of normal wear and tear or otherwise through no fault of the User, the User shall be entitled to seek a replacement card with its stored value restored. Replacement is subject to payment of the prevailing replacement fees imposed, if any.
    • 7.2 Subject to paragraph 6.1, NTUC Foodfare Co-operative Ltd reserves the right to deal with and to take such course of action as it may think appropriate with respect to damaged Wang loyalty Cards including but not limited to, replacement of damaged Wang Loyalty Cards; withholding any refund of the Stored Value thereof ( if determinable) or otherwise.
  • Return and Retention of the Wang Loyalty Card
    • 8.1 The Wang Loyalty Card remains the property of NTUC Foodfare Co=operative Ltd and shall be promptly returned to NTUC Foodfare Co-operative ltd or any Wang Café Outlet upon request by NTUC Foodfare Co-operative Ltd.
    • 8.2 NTUC Foodfare Co-operative Ltd shall be entitled without assigning any reason therefore to retain at any NTUC Foodfare Co-operative own Outlet any Wang Loyalty Card which is reasonably suspected to have been.
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